Disclaimer & Privacy Policy

At Espressions, we respect your privacy and take the protection of your personal data seriously.

This Privacy Policy explains what personal data Espressions B.V. collects, why we process it, how we protect it, with whom it may be shared and what rights you have under the General Data Protection Regulation (GDPR) and other applicable privacy legislation.

1. Who We Are

Espressions B.V. is responsible for the processing of personal data described in this Privacy Policy.

Espressions B.V.
Park Forum 1110
5657 HK Eindhoven
The Netherlands

Email: info@espressions.eu
Telephone: +31 (0)40 290 1130
Chamber of Commerce: 61232505
VAT number: NL822307844B01

For questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@espressions.eu.

2. Personal Data We Process

Depending on how you interact with Espressions, we may process the following categories of personal data:

  • Name and contact details, including address, email address and telephone number;
  • Billing and delivery information;
  • Order and purchase history;
  • Payment and transaction information;
  • Account information, if you create an account;
  • Product registration, warranty, service and repair information;
  • Communications with our Customer Service team;
  • Newsletter and marketing preferences;
  • Technical information such as IP address, browser type, device information and website usage;
  • Cookie and similar technology data, where applicable.

We only collect personal data that is necessary for the purposes for which it is processed.

3. Why We Process Your Personal Data

We may process your personal data for the following purposes:

Orders and deliveries
To process your order, receive payment, arrange delivery, provide order confirmations and communicate with you about your purchase.

Customer Service
To answer questions, provide product support and handle complaints or other requests.

Warranty, service and repairs
To register products, process warranty claims, arrange repairs and provide after-sales support.

Administration and legal obligations
To maintain financial and administrative records and comply with tax, accounting and other legal requirements.

Website operation and security
To operate, secure and improve our website, prevent fraud and misuse and analyse technical performance.

Marketing and newsletters
Where permitted by law, to keep you informed about Espressions products, inspiration, news and promotions. Where consent is required, we will only send such communications after you have given your consent.

Improving our products and services
We may use customer feedback and aggregated or anonymised information to improve our products, website and services.

4. Legal Basis for Processing

We process personal data only where we have a valid legal basis under applicable data protection law. Depending on the processing activity, this may be:

  • Performance of a contract — for example, processing and delivering your order;
  • Legal obligation — for example, maintaining records required by tax and accounting legislation;
  • Legitimate interests — for example, improving our services, preventing fraud, protecting our systems and providing effective customer service, provided your rights and interests do not override those interests;
  • Consent — for example, where you consent to certain marketing communications or non-essential cookies.

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

These are the principal lawful bases recognised by the GDPR.

5. Sharing Your Personal Data

We do not sell your personal data.

We may share personal data with trusted third parties where this is necessary to operate our business, fulfil your order or provide our services. These may include:

  • Payment service providers;
  • Delivery and logistics providers;
  • IT, website and hosting providers;
  • Email and communication service providers;
  • Customer service and repair partners;
  • Professional advisers, accountants and auditors;
  • Marketing and analytics providers, where permitted;
  • Government authorities or regulators where required by law.

These parties may only receive the personal data necessary for their respective services and must process it in accordance with applicable data protection requirements.

6. International Data Transfers

Where possible, we process personal data within the European Economic Area (EEA).

Some of our service providers may process personal data outside the EEA. Where personal data is transferred to a country outside the EEA, we ensure that an appropriate legal mechanism is in place as required by the GDPR, such as an adequacy decision by the European Commission or appropriate contractual safeguards.

Information about transfers outside the EU/EEA and the applicable safeguards forms part of the transparency information required under the GDPR.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected and to comply with applicable legal, tax, warranty and administrative requirements.

The retention period may therefore differ depending on the type of information.

For example, order and invoice information may need to be retained for the period required by applicable tax and accounting legislation, while customer service, warranty and repair information may be retained for as long as reasonably necessary to provide support and establish a service history.

Marketing information is retained until you unsubscribe, withdraw your consent or we determine that it is no longer necessary.

Where personal data is no longer required, it will be deleted or anonymised in accordance with our data retention procedures.

This approach reflects the GDPR principle that personal data should not be retained for longer than necessary.

8. Cookies & Similar Technologies

Our website may use cookies and similar technologies to ensure the website functions correctly, remember preferences, analyse website performance and, where permitted, personalise content or marketing.

Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.

Where consent is required for analytics, advertising or other non-essential cookies, these technologies will only be activated after you have made your choice through our cookie settings.

You can review or change your preferences at any time through the Cookie Settings on our website.

For more information, please see our Cookie Policy.

9. Newsletters & Marketing

If you subscribe to our newsletter or otherwise consent to receiving marketing communications, we may use your name, email address and preferences to send you relevant Espressions news, product information, inspiration and offers.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Withdrawing your consent to marketing does not affect service communications relating to an existing order, warranty claim, repair or other contractual relationship.

10. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to employees and service providers who require access for legitimate business purposes and who are subject to appropriate confidentiality and security obligations.

The GDPR requires organisations to implement appropriate measures to protect personal data and to be able to demonstrate compliance with data-protection principles.

11. Your Privacy Rights

Under the GDPR, you may have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete personal data;
  • Request deletion of your personal data where applicable;
  • Request restriction of processing;
  • Object to certain processing, including direct marketing;
  • Receive certain personal data in a structured, commonly used and machine-readable format and request data portability;
  • Withdraw consent at any time where processing is based on consent;
  • Object to decisions based solely on automated processing where applicable.

These rights may be subject to conditions or limitations under applicable law.

To exercise any of these rights, please contact us at info@espressions.eu.

We may ask you to provide information necessary to verify your identity before processing your request.

12. Complaints

If you have questions or concerns about how Espressions processes your personal data, please contact us first so that we have the opportunity to assist you.

You also have the right to lodge a complaint with a competent data protection authority.

As Espressions B.V. is established in the Netherlands, our principal supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

13. Automated Decision-Making

Espressions does not currently use personal data to make decisions based solely on automated processing that produce legal effects or similarly significantly affect you.

Should this change, we will provide the information required under applicable data protection legislation.

14. Children

Our website and products are not specifically directed at children, and we do not knowingly collect personal data from children for marketing purposes.

If you believe that a child has provided personal data to us without appropriate authorisation, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business processes or applicable legislation.

The latest version will always be available on this website. Where changes materially affect the way we process personal data, we will take appropriate steps to inform affected individuals where required.

Last updated: August 2026