There is 24 months warranty on our products in the case of household use. For some of our Espressions products (Junior coffee machine, the Juicer) an extended warranty applies. Do you register these products? Then they have a total of 60 months warranty, provided they are used in households.

When you buy something good, you don't want to part with it, even if it shows a defect after years of loyal service. That's why we have our own repair department that is happy to repair old kitchen appliances. Has your guarantee expired? No problem, contact us and we will see what we can do for you.

You can use the form on this page to submit a product for guarantee or repair. We will then respond to your request as to whether repair is possible, whether it is covered by guarantee and how we will deal with it.

Follow the next steps:

- Check the troubleshooting in the product manual or look up the troubleshooting in the product manual on our website. 
- In the case of a blockage in coffee equipment or water boilers, this is usually due to excessive lime scale formation. In this case, try to solve the problem by descaling the appliance several times according to the instructions.
 

Is your product defective? We are sorry to hear that, but we will be happy to solve it for you. If your product is defective, please fill in the warranty and repair form. We will assess your request and come back to you with a solution to your problem. It may be that something can be solved that way, but it may also be that the product has to be returned for repair.

Did your product break down outside the warranty period? Please fill in the warranty and repair form. We will see what we can do for you, but there may be a repair fee. We will let you know if this is the case.

Check the product manual to see if the parts are dishwasher safe. Using a dishwasher to clean parts will reduce their lifespan and may cause a dull haze on plastic. For this reason, we always recommend hand-washing individual parts wherever possible.